Deleting your data

1. Export first, if you want to keep anything

Deleting is final — we cannot put it back for you. If you may need these miles for a tax return or an expense claim, download them before you delete anything: sign in and run a mileage report, then press Download CSV. The file is yours; it is saved on your own device, not on ours.

2. Your account, and the drives on our server

If you have signed in to the web dashboard, your LiveGasCost account holds a copy of your drives on our server — so there is something here for us to delete, and this page is how you ask.

• Delete it yourself, in the dashboard: sign in and open Account, then Delete my account. You type DELETE to confirm, and it removes the account and every drive, vehicle, place and saved report in it from our live database straight away. There is no waiting period and no queue.
• Or email us: write to support@livegascost.com from the address you signed up with, and we delete it from the live database as soon as we read it.
• One drive instead of all of them: open it in the app, or in the dashboard, and delete it there.

The one window to know about: we take a copy of the account database every night and keep it for 14 days, so we can restore the service if a disk fails. Something you deleted can still sit in one of those copies for up to 14 days after you deleted it. Nothing reads a backup except a restore, and after 14 days it is gone from those too.

3. The copy on your phone

The app keeps its own copy on the device, and deleting the account does not reach it — the app goes on working without an account. To clear the phone:

• Delete individual trips inside the app — open a trip and delete it.
• Erase everything at once from the app's Settings, under your data controls.
• Uninstall the app, which removes all of its on-device data with it.

If you exported a backup file, that copy is yours too — delete it from wherever you saved it. If your phone's own iCloud or Google backup included the app's data, that copy sits in your Apple or Google account (not ours) and follows your phone's backup settings.

4. What deleting does not do: purchases

Anything you bought was bought from Apple or Google, not from us, and deleting your data or your account does not undo it. The Counter and the Full App are one-time purchases that never renew, so there is nothing there to cancel — and nothing we can refund either; refunds are the store's to give. Plus, which will be a subscription, is not on sale yet. If you ever do hold a subscription, deleting your LiveGasCost account does not cancel it — cancel it where you bought it:

• iPhone or iPad: Settings → your name → Subscriptions.
• Android: Play Store → your profile picture → Payments and subscriptions → Subscriptions.

5. Crash reports

The app sends anonymous crash reports (never your locations or trips), and those are held by Google rather than by us, on their own clock. The privacy policy says what is in one and how long it lives.

Stuck, or not sure which copy you have? Email support@livegascost.com and we will walk you through it.